Preparedness for the Impact of Coronavirus – Business Continuity Plan

The coronavirus outbreak has now been declared a pandemic by the WHO.

In this somber time, the whole world is acting in unison to combat the threat and help protect each other.

We at Netcore are striving our best to ensure the smooth functioning of day-to-day business while taking care of the health & safety of our employees. Here are the measures we have taken as a part of our Business Contingency Plan:

1. Health & Safety of Netcorians: We are ensuring that all Netcorians follow the hygiene and safety instructions. We have placed multiple hand sanitizing stations across the premises, and have increased the frequency of cleaning the office. We are continuously keeping the employees updated with the information around the crisis.

Until situations get to normal, we have limited the number of visitors to our office premises to a minimum. Also, our recruitment team has replaced face-to-face interviews with video interviews.

2. Business Continuity Plan: To ensure that our services are not impacted in the event of a complete lock down due to the spread of COVID-19, the following steps have been implemented to ensure continuation of service delivery:

• All our employees have been equipped with required system/application access to work remotely / work from home.
• Our personnel from product, engineering, and support teams are continuously available on phone & web. Chat service is activated so that all customers can use this service directly by logging into their respective panels for any assistance they may need. Email support is adequately manned to ensure hassle free service delivery for our customers.
• Our system architecture is designed to automatically accommodate the surges of traffic throughout the day that the situation might bring to our systems, ensuring that our server capacity exceeds the demands being placed on the system.
• To ensure safety of customer data, in the event of teams working remotely, the customer data access is completely barred. For operational work and continuity of support services, we have activated VPN access.
• We have run extensive drills to review & test the remote working procedures, and the teams are completely prepared for remote working.
• We would like to mention here that there is no individual resource dependency in Netcore, and all client communications happen through one communication channel (Email/Chat) which is manned at any given point of time to assist our customers.
• In case of any escalation, the customers can reach out to the contacts mentioned in this escalation matrix: http://pr1.netcoresmartech.com/Escalation_Matrix_Support_Team.pdf

Our product & support teams are ready to activate their Business Continuity Plans as mentioned above, if necessary, to abide by Service Level Agreements to support our Customers.

3. Events & Travel: For the time being, we have cancelled all business travels and all planned events that involved public gatherings. We have recommended our teams to avoid personal travel as well.

We will continue to meticulously monitor news from the World Health Organization, among other sources and guidelines, and are committed to reassessing the situation and adjust our plans accordingly.

We urge that you, your family & friends refer information from trusted sources only. During times like these, it is easy to fall into the panic wave. Save yourself from the rumor outbreak as well.

You might have come across such questions and myths already:

Read more: Coronavirus disease (COVID-19) advice for the public: Myth busters

Please follow the safety measures as per the instructions given by WHO.

We wish and pray for your good health.